FAQ

Shipping

Made To Order & Custom Orders?


Please keep in mind that all orders are Made to Order - Hand sewn & Embellished. Please allow 4-6 weeks for items to be shipped. This gives you the option to provide custom. measurements for some of our SABAA Elite & Casual products. Items will not be shipped immediately. All available non-made to order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your made to order style will ship separately when it arrives. We are unable to cancel any items that are custom orders unless we have offered a cancellation to you.




COVID-19 Updates : 01/01/2021


As you know the safety of our team and our customers is our highest priority. This is a difficult time for everyone and we're working hard to adapt to this new reality. Our fulfillment facilities remain open at this time and have enacted additional safety measures to protect our team. However, we are experiencing longer than normal fulfilment times. We are working hard to get your orders out safely and efficiently. All of our products are currently Made To Order. As of 01/01/2021 Fulfillment times are: Men's Elite Suits: 9-20 buisness days Women's Elite Dresses: 9-20 buisness days Cut & Sew T-Shirts: 7-14 buisness days Women's Casual Dresses : 9-14 buisness days Mugs: 2-5 buisness days Phone Cases: 2-5 buisness days Incense & Smudge Sticks: 3-5 buisness days Statues & Home Decor: 5 -14 buisness days Singing Bowls: 7-14 buisness days Shipping times may vary by carrier, tracking numbers will be provided.




INTERNATIONAL TAXES & DUTIES


Keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your parcel to us, you will not be issued with a refund when the parcel is received by us.




INTERNATIONAL CUSTOMS HOLDS


Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in touch with us and we will happily look into this for you.





Returns

Return Policy


Due to the limited nature and custom measurements of apparel all items are Final Sale. Jewelry/Accessories are Final Sale. Please reach out to us if you have any issues with your order and we will do our best to accommodate your needs.





Sizing and Measurements

What measurements are needed for custom dresses?





What measurements are needed for custom mens suits?


-Neck Size -Crown to Cuff -Chest/Bust -Waist -Waist to Knee Length or to Desired Length





Payments

Make 4 Interest-Free Payments with Affirm


When inspiration strikes, say yes with confidence -- knowing you'll never pay a penny more than your purchase price!




Which Payment Methods do you accept?


We accept Credit and Debit cards such as Visa, Mastercard, American Express, ChinaUnion Pay, JCB, Diners, CartesBancaires, Discover Card, Electron, & Maestro. We also accept Paypal and Pay in 4 payments from Affirm.





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